Refund policy

Returns & Refunds

We want you to be happy with your Moniva Collective purchase. If there is a problem with your order, please contact us within 7 days of receiving it.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible. We may ask for photographs of the item and packaging so that we can assess the issue and arrange an appropriate replacement, refund or other remedy.

Returns

To request a return, please contact us before sending any item back. Items should be unused, unworn and, where applicable, returned with their original packaging.

For hygiene reasons, certain items such as earrings or pierced jewellery may not be eligible for change-of-mind returns once opened or worn, except where the item is defective or where applicable law provides otherwise.

Change of mind

Please contact us within 7 days of receiving your order if you would like to request a return. Eligibility and any applicable return-shipping costs will be confirmed before the return is sent.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order cancellations

Please contact us as soon as possible if you need to cancel an order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer law.

Contact us

For return or refund enquiries, please contact Moniva Collective using the contact details provided on our website.